Delete your NearYou account

Delete it yourself, in the app

1. Android app: open the Me tab, scroll to the bottom, and tap Delete account.
2. Web (nearyou.dating): sign in, open the Me page, and use Delete account at the bottom.
3. Type your username and tick the confirmation box. Deletion runs immediately and you are signed out.

What is deleted

• Your profile — nickname, username, age, gender, bio, photos, and your city or area label.
• Your avatar and every photo, video, and voice note you uploaded, including the files themselves in our storage.
• Every conversation you are part of, and all of its messages — for both people. A NearYou chat is a single shared thread, not two copies, so when your account goes the whole thread goes with it and the other person no longer sees it either.
• Your Signals, Confessions, Moods, Same Mood reactions, and any private Confessions other people sent to you.
• Your call history, Random Match history, the blocks you placed on other people, notifications, and read state. (Blocks other people placed on you are handled separately — see the last item under what is kept.)
• Your Credits balance and your spending history. Unused Credits are forfeited and cannot be refunded or transferred.
• Your sign-in credential itself — the link between your Google account and NearYou, along with every active session and device token.

What is kept, and why

• Payment records for purchases you actually completed — the provider, the order number, the amount, the currency, the number of Credits, and the date. Why: Vietnamese accounting law and payment-provider chargeback rules require us to keep purchase records, and a tax audit or a disputed transaction is looked up by order number. Your user account is unlinked from these rows, and every part of the payment that came from the provider rather than from our own order — the raw webhook payload, the receipt, the checkout and QR links, and the provider's checkout reference — is erased. That payload is where a bank account holder name and account number would sit, and it does not survive. Where an order number we generated ourselves contained a reference to your account, it is replaced with one that does not. Kept for 10 years, then purged.
• The matching top-up, refund, and correction entries in our Credits ledger, also unlinked from you. Entries recording what you spent Credits on are deleted, because they have no accounting value.
• Records of rewarded ads that were credited, unlinked from you. Why: they carry the ad network's one-time event id, which is what stops the same ad reward being paid twice by a replayed callback. Kept for 12 months, then purged.
• Safety reports — both the reports you filed about other people and the reports other people filed about you, with your account unlinked from them. A report about you keeps the one-way fingerprint described in the next item in place of your account, so an open case still records who it was about and a moderator can tell that two reports concern the same person; the fingerprint cannot be turned back into your email address or your name. Why: deleting an account must not erase complaints you raised on other users' behalf, and it must not erase an open investigation into harm you may have caused. For reports that are still open we keep a copy of the reported text itself — carrying that same fingerprint where you were the author — because deleting the content would destroy the evidence in a case we are required to be able to act on. Kept for 2 years, then purged.
• A one-way cryptographic fingerprint of the Google account the deleted profile signed in with. It cannot be reversed into your email address or your name. It is used for exactly four things: a suspension for serious abuse cannot be cleared by deleting the account and signing up again; the one-time welcome Credits are given once per person rather than once per sign-up; if other people had blocked the account, those blocks are re-applied if the same Google account registers again — someone who blocked you for their own safety should not lose that protection because the account was deleted; and the safety reports and evidence copies described above carry it in place of the deleted account, so an open case still records who it concerned. Your own outgoing blocks are not kept and are not restored. Kept for 2 years, then purged.

What deletion cannot reach

One thing deletion cannot do: if you sent someone a message and they took a screenshot, or if they wrote down something you told them, that copy is theirs and is outside NearYou. Deleting your account removes your data from NearYou — it cannot reach into other people's devices.