Support
Last updated: 2026
We're here to help you get the most out of NearYou. Whether you have an account question, a payment issue, or you want to report something unsafe, our team will do its best to assist. Please read the topics below to find the fastest path to a resolution.
Contact channels
Common help topics
- Account or login issues — sign-in problems, profile setup, lost access.
- Credits and payments — purchasing Credit packs, missing Credits after payment, transaction history.
- Payment confirmation — unclear payment status, slow confirmation, or a transaction that needs review.
- Rewarded Ads / missing ad rewards — daily limit, cooldown, ad event not credited.
- Report or block someone — using the in-app report/block tools and what happens next.
- Safety concerns — harassment, scams, impersonation, threats, illegal or suspicious behaviour.
- Bug reports — something not working as expected (please include device, browser, and steps).
- Privacy requests — access, correction, or deletion of your data.
- Delete your account — you can do it yourself from Me → Delete account in the app, or, if you have already uninstalled NearYou, request it at nearyou.dating/delete-account.
- Google sign-in fails inside Facebook / Messenger / Instagram / Line / Zalo — open NearYou in Chrome or Safari instead. Google blocks sign-in inside in-app browsers.
Safety note
If you encounter harassment, scams, impersonation, threats, illegal content, or suspicious behaviour, please report the user or content from inside the app and contact us directly by email. Your safety is more important than any feature.
Response time
We try to respond as soon as we can, but response times can vary depending on volume and complexity. Safety-related reports are prioritised.